Frequently Asked Questions
Everything you need to know about Hayes Bicycle products, shipping, and support.
What kind of warranty do Hayes Bicycle products come with?
All our bicycles and premium components come with a limited 2-year manufacturer warranty against structural defects. Wear-and-tear items like tires, chains, and brake pads are excluded.
How long does shipping take for a complete bike?
Complete bikes typically ship within 3-5 business days. Transit time varies by location, but most domestic orders arrive within 7-10 business days via our specialized bike freight partners.
Do the bicycles come fully assembled?
Bikes are shipped 85% assembled in a secure box. You will need to install the front wheel, handlebars, pedals, and seatpost. We provide a toolkit and video guide with every purchase.
What is your return policy for gear and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that bicycles that have been ridden outdoors are not eligible for a full refund unless a defect is present.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying bicycle purchases.
How do I find the right frame size for my height?
Each product page features a detailed 'Size Guide' button. You can input your height and inseam measurements to find the recommended frame size for your specific riding style.