Returns & Exchanges

At Hayes Bicycle, we stand behind our high-performance components and want to ensure you are completely satisfied with your ride. If your purchase isn't the perfect fit, you can return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused components in their original box, ensuring all manuals, hardware, and protective materials are included.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned gear, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing